Lifeguard

Job Description

LifeguardPosting DateFeb 21, 2022Job Number22024511Job CategoryGolf, Fitness, & EntertainmentLocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab EmiratesBrandMarriott Hotels ResortsScheduleFull-Time NPosition TypeNon-Management N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment?.JOB SUMMARYEnsure the safety of all guests using the pool and pool areas & adhered to guideline set on Safety and hygiene. Keep the area clean and well maintained. Ensure water hygiene and safety standards are met with basic equipment. Promote, sell spa services and introduce spa to the guests at pool area including retail offerings related to the Spa and recreation. Frequently check with guest to promote comfort, safety and security. Clean, check and maintain pool areas. Frequency checks pool equipment at the end of the shift. Handle inappropriate guest behavior by following Marriott International standard operating procedures. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors, Spa Assistant Manager and Spa Manager.SCOPE / BUSINESS CONTEXT* A Full Time position based at JW Marriott Marquis Dubai.* Number of Direct Reports - None* Titles of Direct Reports - NoneCANDIDATE PROFILEExperience: * Minimum 2years of experience in the same field Skills and Knowledge: * Good oral and written communication skills in English* Able to get on well with people from many different backgrounds* Able to work under pressure at times* Ability to be versatile* Able to do shift work* Well presented* Clear speech* Must be able to work in extreme heat* Good general health* Ability to carry weight* Energetic* Self-motivated able to work on their own* Good eye sight* Good physical health Education or Certification * Min. 21 years of age* Qualified with lifeguard and first aid certificate* Excellent swimmer* Minimum HSLC or above* To have worked in hotels before as a lifeguardSPECIFIC DUTIESThe following are specific responsibilities and contributions critical to the successful performance of the position: Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share. Essential Functions: * To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.* To be responsible for the safety and well-being of all Hotel guests and Club members using the swimming pool, Jacuzzi and surrounding facilities.* To be responsible for the cleanliness and maintenance of all areas and equipment.* To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the swimming pool, Jacuzzi, pool bar and surrounding facilities, together with the services available and to promote and sell memberships.* To control the use of the facilities and ensure that unauthorized persons are not permitted to enter and use the swimming pool facilities unless they are a Hotel guest or Club member.* To liaise with the pool bar associates and waiters/waitresses in providing food and beverage service to Hotel guests and Club members and to assist the Food & Beverage Department when setting up for pool side functions.* To liaise with the Recreation Manager/Supervisor in setting up and running a time table of swimming lessons, aqua aerobics etc. and to help organize special events i.e. swimming gala etc.* To keep daily record books and log all information such as pool test results, accident reports, complaints, maintenance requirements etc.* To provide first aid treatment in the event of any accident or injury to a guest or Club member.* To be responsible in the event of staff sickness, emergency etc. to carry out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager/Supervisor.* To carry out duties allocated by the Cleaning supervisor* Moving sun beds, umbrellas and pool furniture* Cleaning pool deck every morning with housekeeping team.* Keep pool deck and change rooms clean and tidy during the day.* Enforcing all club rules and ensuring a safe environment for all guests using the pool facilities.* Checking pool chemical twice daily and monitoring the results.* Report any chemical imbalance to engineering* To be aware of Health and safety regulations* Any other assigned task* Complete your daily checklist. Safety and Security: * Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.* Notify Loss Prevention/Security of any guest reports of theft. Policies and Procedures: * Follow company, hotel and department policies and procedures.* Follows Marriott International Hotels Limited Regional Office policies and procedures* Protect the privacy and security of guests and coworkers.* Maintain confidentiality of proprietary materials and information.* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.* Perform other reasonable job duties as requested by Supervisors and Management.* Working hours as required to do your job but normally not less than 48 hours per week. Guest Relations: * Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.* Assist other employees to ensure proper coverage and prompt guest service.* Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.* Address guests service needs in a professional, positive, and timely manner.* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.* Thank guests with genuine appreciation and provide a fond farewell.* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.

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