Provide extraordinary service to our customers via phone, email, and other access channels
Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution
Achieving all targets for contact handling, turnaround times, quality, productivity, and many others as established by the management
Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and contributing to focus groups
Handling patients, referral sources, and administrative department inquires
