| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | General Engineering Consultancy |
| Functional Area | Not Mentioned |
Lead Customer Experience Specialist - SPS / PSS - DubaiWhat Will You Be Doing Every Single Day?Support the Repair Centres on the RMA portal including administrating contracts, repairs, claims, inventory for productivity products.Track and manage requests resolution to achieve service level KPI?s.Have a connect with Customers and Partners and work towards ensuring Service Customer Support is maintained.Provide all support to Customers on Service issues / questions or clarifications.Ensuring a 95% and above OTTR by all Repair Centers through constant support, tracking and measuring the deliverables.Claims Repair Management - update the customer on all labor repair costs and related spares order replacementsReview all repair claims / invoices and obtain approval before sending to the AP team for payment processingPlan and manage spares inventory within the MERTA region including managing Supply Chain issues to achieve optimal spares distribution.Weekly status order report to be shared with customers and management.Follow up with credit control if any orders on holdProvide a back-up for service contract processing and renewals.Must follow all state, local, country, and federal laws, and regulations, as well as embrace Honeywell core values and initiativesWe Offer:Annual salary and consolidated allowanceGroup medical insurance planLife and long-term disability insurancePaid annual leave and time off workBusiness travel insuranceEnd of service benefitsAirfare allowanceEducation allowance4.5 day working week from Monday to Friday in line with the public sector.If you believe this is your dream role, then wed love to hear from you, and apply.As an Equal Opportunities Employer, we are committed to a diverse workforce culture.
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