Lead, Channel Partner Solution Engineering

Job Description

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team ? one that makes better decisions, drives innovation and delivers better business results.Job TitleLead, Channel Partner Solution EngineeringThis exciting job opening is with Mastercards EEMEA regional acceptance team and focuses on making Mastercard the best way to pay, by raising the bar of consumer experience at the point of initiation (POI). This role sits at an intersection of customer, product innovation and engineering, and provides incredible opportunity for learning, organization visibility and career growth. Every day, you will be solving real world challenges and utilizing your product and engineering skills to design the best-in-class solutions with the customers.We are looking for a dynamic Solution lead, to who will work with our largest Channel Partners (Merchants/PSPs/ISVs) and co-design scalable and best in class solutions leveraging Mastercard products such as Click to Pay and Tokenization. The Solution lead will also closely collaborate with the global product and engineering, sales and, delivery teams to ensure the organization successfully executes on the plan.Primary responsibilities?Develop strong consumer experiences and solution design to scale Mastercard?s merchant solutions such as Click to Pay and Tokenization?Lead technical discovery and solution development workshops with the customers and design best in class consumer experiences and scalable technical solutions that delivers on the business goals?Provide specialist support sales team in pre and post sales engagements with detailed technical understanding of product features?Be the voice of the customer to incorporate customer feedback in the product design and help inform global product roadmap?Communicate situationally with technically literate and non-literate stakeholders to build and implement new features as required?Provide local support and training to Customer Delivery teams (and customers where required) on the product and best practices in implementation.?Liaise with the support organization to ensure key customer operational and support issues are managed effectively and the sales teams are adequately briefed on any issuesAll about you?Computer Science, Computer Engineering, Information Technology or, similar B.S. degree from an accredited college/university?Experience in a client facing consulting, product management or technical support role?Prior experience of designing ?scalable payment products? with strong experience and familiarity with:oDesigning and creating scalable consumer experiencesoSolution design/UML modellingoFull-stack development technologies and architecture patterns?Familiarity with Payment Industry including:oUnderstanding of payment processing flowsoPayment technologies and standards such as Tokenization, 3DS and Secure Remote Commerce?Excellent verbal and written communication skills?Self-motivated and able to complete tasks with limited direction?Ability to travelCOVID-19 Considerations We value the safety of each member of our community because we know we?re all in this together.In many locations, which may change over time, we?ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard?s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard?s guidelines.

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