| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
Who is Mastercard?We are the global technology company behind the world s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless . We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleLead Acceptance Technical Optimization AnalystOverviewIn this role Acceptance Technical Optimization Specialist leads acceptance issue resolution and acceptance optimization initiatives for the MEA Region customers, across all MC acceptance channels.Responsibilities- Leads acceptance improvement efforts including identification of root cause and assists in the creation of a resolution plan- Leverages analytical skills to serve as an expert-level technical resource responsible for reviewing transaction data to identify and evaluate acceptance gaps- Develops resolution plans in order to address identified gaps- Engages with key Acquirers in the Region to conduct periodic approval rates reviews and to identify improvement opportunities- Prioritizes issue management according to the impact on the global and regional key accounts- Leverages the CRM tool to provide an accurate description and status of the managed issues- Interfaces with MasterCard customers to resolve complex acceptance challenges, escalating highly complex or strategically important issues to management team- Leads large-sized projects/initiatives as an individual contributorMentors junior colleagues by providing training to develop skills and capabilities across the teamExperiencesExperience leading/co-leading acceptance improvement efforts and developing root cause and resolution plansProven ability to serve as a technical resource and subject matter expert related to identification of acceptance gapsExperience prioritizing incident management efforts based on the degree of impactExperience interfacing, communicating, and reporting complex acceptance challenges with MasterCard customersExperience communicating technical issues and gaps to management team and internal stakeholdersMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Keyskills :
CRM Incident management Subject Matter Expert Analytical skills Finance Commerce
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