Laundry Supervisor

Job Description

JOB SUMMARYResponsiblefor the hotel s daily laundry and dry cleaning operation and services. Managingand supervising the contracted laundry/dry cleaning services of associateuniforms, room linen and terry, F&B and Spa linen and terry.SCOPE / BUSINESS CONTEXT? A Full Time position based at JW MarriottMarquis Dubai.? Number of Direct Reports - 0? Titles of Direct Reports N/ACANDIDATE PROFILEExperience:? Having an experience in similar position for atleast 24 months with a great Interpersonal skills and good level of knowledgeof the Laundry Department.Skills and Knowledge? Strong Communication skills in English (verbal,listening, writing)? An effective Team Player in a team basedenvironment? Effective time management skills.? Innovative? Pro-active and reliable? Able to work alone and within a team? Able to do shift workEducation or Certification? Good level of English essentialSPECIFIC DUTIESThe following are specific responsibilities andcontributions critical to the successful performance of the position:? Managing the day-to-day operations of the plantlaundry and uniforms, ensuring the quality standards and meeting theexpectations of our guests and Associates.? Manage and supervise the contracted laundry anddry cleaning services of Associates uniforms, rooms linen and terry, F&Blinen, and Spa linen and terry with outsource laundry company Linencraft.? Managing and supervising laundry and uniformsassociates, and understanding their positions.? Identify stained or damaged items and determinestatus for repair, spot treatment, rewash, or discard.? Inspect linens and terry for damage and removefrom circulation as necessary.? Communicating the importance of safetyprocedures, ensuring employee understanding of safety codes, monitoringprocesses and procedures related to safety.? Comprehends budget, operating statements, andpayroll progress reports as needed to assist in the financial management of thedepartment.? Brings Associates issues to the Director ofServices/Executive Housekeeper and Human Resources as necessary.? Manage and supervise Plant Laundry shiftoperations and ensures compliance with all policies, standards, and procedures.? To carry out Brand Standard checks within thedepartment.? Ordering and managing necessary supplies.Ensuring associates have supplies, equipment, tools, and uniforms necessary todo their jobs.? Works effectively with Engineering Departmenton the laundry and uniform room equipment maintenance need.? Participate in departmental meetings andcontinually communicates a clear and consistent message regarding thedepartmental goals to produce the desired results.? To provide assistance, support and training toall levels of the Laundry and Uniforms team taking corrective measures shouldthe standard of work deviate from the hotel standards.? To conduct with all team members 1 on1 meetingsand staff appraisals.? To assist in building and maintaining an efficientteam of staff by taking an active interests in their welfare health safetytraining and development.? To assist in the stock taking of all linen andequipment etc at regular intervals, preparing the results highlighting anyshortages or surpluses and undertaking remedial action where appropriate? To assist in monitoring departmental costswhilst using resource effectively and economically to ensure expenses are keptto a minimum.? To assist the office coordinator to ensure costeffective staffing levels and usage of supplies, and to be fully conversantwith relevant accounting procedures and records keeping?? To assist organize and supervise deep-cleaningand special cleaning Curtains, Carpets of all areas under jurisdiction asrequired, to maintain the highest of standard.? To assist in the selection of equipment,products and services as necessary? To assist and advise on the installation orchanging departmental systems or procedures and to ensure all departmentalpractices and procedures to be confident in their implementation.? To assist with the recruitment and section ofdepartment employees.? To assist in the preparation of weekly Rota andwages (Forecast, actual)? To ensure all requests from guests are carriedout.? To be fully conversant with standard cleaningprocedures and the correct usage and dosage of each cleaning chemical.? To ensure any guest complaints are investigatedand rectified to the guest s satisfaction immediately. Any serious complaintsshould be referred to Executive Housekeeper/ Director of Services for hisattention.? To ensure that all Laundry Associates hand overall lost property as soon as it is found and that it is recorded according tothe hotel standard.? Attends meetings and training sessions/ coursesthat may be beneficial to you and your department on request from your Directorof Services and Executive Housekeeper.? Have a good knowledge of all hotel facilitiesand be able to answer guest questions in a quick, polite and helpful manner.? Follows all procedures set up for theprotection of the environment within the hotel and grounds.? Celebrates successes and publicly recognizesthe contributions of team members; ensures Associates recognition is takingplace on all shifts.OTHERSafety and Security? Report work related accidents, or otherinjuries immediately upon occurrence to manager/supervisor.? Follow company and department safety andsecurity policies and procedures to ensure a clean, safe, and secureenvironment.? Notify Loss Prevention/Security of any guest reportsof theft.Policiesand Procedures? Follow company, hotel and department policiesand procedures.? Follows Marriott International Hotels LimitedRegional Office policies and proceduresJW Marriott Marquis Hotel Dubai HotelMarriott Confidential and Proprietary InformationLaundry and Uniform RoomSupervisor? Protect the privacy and security of guests andcoworkers.? Maintain confidentiality of proprietarymaterials and information.? Ensure uniform, nametags, and personalappearance are clean, hygienic, professional and in compliance with companypolicies and procedures.

Keyskills :
Laundry Supervisor