hireejobsgulf
Register for Job

L1 Team Lead

4.00 to 5.00 Years   Dubai, United Arab Emirates   19 May, 2024
Ceenex Global LLC
2 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

We are urgently hiring for˙L1 Team Lead˙for our client company in Dubai.Must have requirement: Arabic LanguageMust have a valid UAE Driving LicenseMode: HybridScope of Work:

  • Managing the help desk team and evaluate performance.
  • Ensuring end user service is timely and accurate on daily basis.
Contribute to improving customer support by actively responding to queries and handling complaints.
  • Establish best practices through the entire technical support process.
  • Develop daily, weekly and monthly reports on help desk team?s productivity.
Maintain ongoing communication of incident updates to customers provided by 2nd and 3rd line support teams.
  • Ticket management of Incidents, Problems, Change and New Requests.
  • Maintenance schedules through the maintenance calendar and tasks.
Maintain the incident ticket database, ensuring incidents are set to the correct priority, state and are within SLA for response and resolution.
  • Engage with required stakeholders to provide Root Cause Analysis (RCA) for outages.
Understanding ITIL Service Lifecycle, incident management concepts, problem management, workflows and complete IT Service Management.

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved