| Job Location | Dubai, United Arab Emirates |
| Education | Graduate / Post Graduate |
| Salary | Not Mentioned |
| Industry | IT-HardwareIT-Software |
| Functional Area | Not Mentioned |
L1 Support EngineerEligibility:?Experience: Minimum 3 years?Nationality: Any?Serve as the initial point of contact for users seeking technical assistance.?Collect information to understand and diagnose the issue.?Troubleshoot and resolve hardware, software, and network issues.?Provide stepbystep guidance to users for problem resolution.?Log and manage support tickets, tracking issues from inception to resolution.?Ensure timely updates to users on the status of their requests.?Maintain documentation of common issues and their resolutions.?Create knowledge base articles to aid in issue resolution.?Conduct training sessions for users on basic IT processes and applications.?Provide remote assistance using remote desktop tools.?Assist with the installation, configuration, and maintenance of hardware and software.?Communicate technical information in a user friendly manner.?Collaborate with other IT teams for complex issue resolution.?Understanding of operating systems (Windows, macOS).?Knowledge of common business applications and productivity tools.?Basic knowledge of networking and server management.?Strong problem solving skills and the ability to think logically.?Familiarity with diagnostic tools and techniques.?Basic understanding of cybersecurity principles, IT Policies and SOP?s.Notice Period: 30 days (Immediate joiners will be preferred)?? Location : Dubai
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