Serves as the one-point contact to the customers of the Bank to build and deepen relationships to achieve increase in share of wallet and revenues
Capitalizes on cross-sell and up-sell opportunities to generate revenue through multiple products by conducting regular client visits for relationship building and retention
Establishes company tie-ups and works on brand promotion to achieve budgeted sales volumes by initiating and managing promotional activities and group meetings
Maintains high standards of service excellence by effectively meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response to deepen customer relationship and loyalty
Guides and supports new team members by assisting with on the job activities and by providing advice on coping with job-related challenges.
Generates new opportunities for sales by devising strategies and techniques necessary for achieving the assigned targets in terms of sales volumes, new customer base and overall portfolio growth
Brainstorm to determine analytical approach to problem solving and develops appropriate plan to meet business objectives.
Manages and directs departments/business-units operations by facilitating work processes and ensures alignment with established policies and procedures by coordinating, directing and controlling resources within the department in order to achieve high performance standards without compromising on quality.
Participates in the development of departmental compliance monitoring, control processes to oversee its implementation and adherence with legal and regulatory obligations.
