| Job Location | Dubai, United Arab Emirates |
| Education | Graduate; Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | IT - Hardware IT - Software |
| Functional Area | Not Mentioned |
ITSM Coordinator/ ITSM AnalystJob Location: Dubai, United Arab EmiratesResponsibilities include but not limited to:•Audit ITSM process healthiness and take necessary corrective actions•Analyze Customer Happiness surveys and follow up on remediation action plan•Report SLA performance on regular basis•Maintain ISO documents including IT Policies and Procedures in coordination with another IT sectors dept.•Maintain the IT Service Catalogue guided by IT Service Catalogue Manager•Collect requirements related to modifications on service requests other by business units•Arrange user awareness sessions about IT services.
Keyskills :
Information Technology ITSM Coordinator Analyst IT Service Catalogue Good Communication Skills
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