ITSM Administrator Arabic speaker

Job Description

Opportunity to seize in Dubai for an IT Service Management (ITSM) Administrator (Arabic speaker). Job Ref: ITSMD04 Contract Duration: 1 year renewable Location: Dubai, UAE Benefits: VISA sponsorship, Medical insurance, Competitive net salary commensurate with experience.Key Responsibilities: System Configuration and Management: Setting up, configuring, and managing ITSM tools and platforms, which may include service desk software, asset management systems, and other ITIL V4-aligned tools. Process Implementation: Implementing and maintaining ITSM processes such as incident management, problem management, change management, and service request fulfilment, ensuring they are aligned with ITIL V4 or other service management best practices. User Support and Training: Providing support to end-users of the ITSM system, addressing technical issues, and offering training and guidance to ensure efficient use of the system. Performance Monitoring and Reporting: Monitoring the performance of IT services, generating reports, and providing insights into service efficiency, incident trends, and compliance with service level agreements (SLAs). Continuous Improvement: Continuously evaluating and improving ITSM processes and tools, ensuring they evolve with changing business needs and technological advancements. Integration with Other Systems: Integrating the ITSM system with other IT systems and software in use within The End Client, such as CRM systems, ERP systems, and monitoring tools. Data Management and Security: Managing data within the ITSM system, ensuring accuracy, and maintaining data security and privacy in compliance with organizational policies and regulations. Change Management: Assisting in managing and coordinating changes in IT services, including logging, tracking, and ensuring minimal disruption to services.Requirements: Minimum 5+ years experience proven experience as ITSM. Bilingual Arabic English Engineer Proficiency in ITSM tools (like ServiceNow, BMC Remedy, or JIRA Service Desk) and a good understanding of IT infrastructure and applications. Knowledge of ITIL V4 Frameworks: Understanding of ITIL V4 processes and best practices in IT service management. Must be Arabic speaker with strong communication skills to effectively interact with various stakeholders, including IT teams, management, and end-users. Project Management: Skills in managing projects, including implementing new processes or systems within an ITSM context. Ability to manage and adapt to change, particularly in evolving IT environments and when implementing new ITSM processes or tools. A focus on delivering high-quality service to end-users and a commitment to resolving their issues efficiently. Precision and attention to detail in managing ITSM systems and processes. Proficiency in documenting processes, configurations, and procedures for the ITSM system.Interested candidates are encouraged to submit their CV outlining their relevant experience and qualifications to [Confidential Information] with the job ref no later than April 30th.

Keyskills :
Itsm

About Company

Ateca Consulting is a specialist IT and Telecoms Recruitment Company. From our headquarters in London a highly trained team of consultants work with clients around the world.

We have many of the world?s leading organizations among our prestigious client list and are involved in some of the most high-profiled ICT projects Worldwide. Our excellent understanding of our sector and close relationship with our clients enables us to understand their exact requirements and provide bespoke strategies to ensure the right people are recruited at all levels of the business.

We work closely with clients regarding both contingency and project recruitment, offering contract and permanent resource solutions. Our market-focused approach has enabled us to build a database of highly skilled consultants, many of whom have been introduced to us through personal referral and therefore are rarely on the open market. All candidates are fully referenced before being submitted to any client.

Through our many years of experience we have learnt to understand what our clients need and to match that need with speed and accuracy. We know that in a competitive market place it is important to be flexible, reliable and responsive and this is what defines our service.