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IT technical Executive

1.00 to 10.00 Years   Dubai, United Arab Emirates   19 Aug, 2024
Kalemon Education Support Services
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustrySoftware Development
Functional AreaNot Mentioned

Job Description

Responsibilities

  • Reporting to the Managing Director
  • Providing technical support across the company (in person and over the phone)
  • Identify, troubleshoot, and resolve technical software and hardware issue
  • Keep a record of issues and their solutions.
  • Responsible for Printers, Servers, and Telephone systems
  • Installation of application and software maintenance (MS Office, Outlook & other office applications as and when requested with approval)
  • Maintain system with the upgrade and configure as needed
  • Manage Telephone, Access Point and Firewall Systems
  • Manage CCTV, Access Control and Attendance system
  • Manage VR and IOT devices and ensure all are clean and in prefect working condition
  • Update VR and IOT devices firmware
  • Prepare necessary hardware as per the customer order requirements
  • Create Customer Learning Management Platform accounts based on the order details
  • Install/Uninstall VR programs/modules depending on the client requirements and specifications
  • Deployment of VR and IOT devices
  • Conduct device and platform training for the customer
  • Conduct site visits for technical support requests
  • Manage VR and IOT customer accounts (licenses, users, languages, reports etc.)
  • After-Sales customer support
  • Alter/Revisions of existing promotional documents (flyers, banners, posters, business card etc)
  • Assist sales team in product demonstration and events
  • Product Training and Orientation on new employees
  • Procurement and allocating of IT assets
  • Maintenance of IT equipment on regular basis
  • Maintenance and Operation of large format scanners
  • Graphic Design
  • Assist office admin in daily office operations
  • Assist office admin in warehouse management
  • Conduct scheduled fixed asset inventory and reports
Qualifications:
  • Bachelors Degree in IT/Computer Science
  • At least 2 years of UAE work experience
Requirements
  • Office Administration (Ability to follow instructions and collaborate with others)
  • Excellent attention to detail and problem-solving skills
  • Enthusiasm for continual learning
  • Strong Communication skills (Written and Verbal)
  • Can work on a flexible time schedule
  • With UAE Driving License (required)

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