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IT Support Technician

3.00 to 7.00 Years   Dubai, United Arab Emirates   22 Mar, 2022
Confidential Company
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$2,000 - $3,000
IndustryDistribution, Supply Chain & Logistics
Functional AreaNot Mentioned

Job Description

An IT Support Technician is required to execute the deployment of IT equipment and software for end-users, troubleshooting and maintenance of the IT asset list.Main responsibilities include:End-user IT maintenance

  • software and ensure that they are up to standard.
  • To redirect or escalate support requests to the appropriate team.
  • To provide information to users on the progress of outstanding support requests.
  • To log tickets and ensure that the Helpdesk systems are up to date.
  • To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
  • To install and configure operating systems and software to agreed standards.
  • To maintain and ensure that End-user systems have received appropriate security patches.
  • To always provide a professional, courteous and rapid response to individual End-user.
  • To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
Monitoring, tracking, documenting and preventative action
  • To assist in the compilation and maintenance of an accurate inventory of hardware and software.
  • To assist in the compilation of the Support Centres technical documentation, guidelines and procedures and ensure they are disseminated to users.
  • To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job

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