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IT Support Specialist

1.00 to 10.00 Years   Dubai, United Arab Emirates   08 Aug, 2024
Time Machine Perfumes LLC
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$2,000 - $3,000
IndustryReal Estate
Functional AreaNot Mentioned

Job Description

  • Adhere to service management process & service level agreement .
  • Follow all the norms and points per the Information Technology Infrastructure Library for a fluent management process.
  • Guiding users in rectifying the required hardware and software queries.
  • Maintain consistency in managing services by following the ITIL framework.
  • Technical Support:
  • Provide first-line technical support to staff and students, resolving hardware and software issues.
  • Respond to IT support tickets in a timely manner, ensuring minimal disruption to teaching and learning activities.
  • Assist in the setup and maintenance of computers, printers, projectors, and other IT equipment.
  • Hardware and Software Maintenance:
  • Perform routine maintenance and updates on all school IT equipment, including computers, servers, and network devices.
  • Install, configure, and update software applications and operating systems as required.
  • Network Administration:
  • Assist in monitoring and maintaining the schools network infrastructure, ensuring optimal performance and security.
  • Support the configuration and management of network devices, including routers, switches, and access points.
  • Data Management:
  • Ensure regular backups of critical data and systems, following established procedures.
  • Assist in the management and organization of digital files and databases.
  • User Training and Support:
  • Provide basic IT training and support to staff and students to enhance their understanding and effective use of technology.
  • Create and maintain user guides and documentation for common IT processes and procedures.
  • Security and Compliance:
  • Support the implementation and maintenance of IT security measures, including antivirus software, firewalls, and access controls.
  • Ensure compliance with school policies and industry regulations regarding data protection and IT usage.
  • Incident Response:
  • Assist in the identification, reporting, and resolution of IT security incidents and breaches.
  • Participate in regular IT audits and assessments to identify potential vulnerabilities and areas for improvement.

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