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IT Support Specialist

1.00 to 10.00 Years   Dubai, United Arab Emirates   07 Sep, 2022
Fairgreen International School
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryPrimary, Prep, & Secondary School
Functional AreaNot Mentioned

Job Description

Fairgreen International School, DubaiJob Title: IT Support SpecialistPosition Description:The role is to ensure the stable operation of school classroom and office technology. This individual in this role will provision MACBOOKs, PC Laptops/Desktops computers with all necessary hardware and software applications for the optimal utilization by end users. They will be the first line of the school help desk support responsible for problem resolution. They will also be involved extensively with Server and Storage uptime, regular health check and maintenance. They will work and coordinate their activities with their team members on new deployments or to resolve issues as needed. A person who is eager to learn and come up with new and innovative approaches to problem solving with technology. Must be willing to working after school operational hours and weekends as needed.Functional Skills:

  • Cohesive Team Worker with strong problem solving, troubleshooting, & communicationskills.
  • Extensive Desktop support experience required
  • Providing support and identifying training needs for the end users.
  • Good experience in Windows Server environment required
  • Highly self-motivated and work without much supervision
  • Strong customer service orientation and maintain positive relationships with end users
  • Keen attention to detail
  • Experience working in a team-oriented environment and collaborative approach in problem solving required
  • Provide on-call support after hours and on weekends as necessary
  • Assist to identify, plan and procure IT assets and consumables.
Technical Skills:
  • Experience Apple MAC/iPad hardware and software required with Mosysle MDM
  • Hardware and Software troubleshooting of Laptops, Desktops and Macs, iPads
  • Basic Knowledge of managing Virtualization Environment using VMware
  • Server and Storage experience (Nutanix)
  • Backup technologies (Symantec Backup EXEC, Veeam)
  • Setup and test desktop computer and printers
  • Install Operating System software (Windows OS Mac OS, iPad OS)
  • Basic networking concepts to ensure PCs and printers are communicating on the LAN/Internet
  • Run security scans regularly to ensure no security breaches on end user devices (Checkpoint)
  • Maintenance of Classroom Technologies (Computers, Projectors & Interactive Flat Panels)
  • Maintaining inventory of all IT resources within the organization
  • Maintaining user login accounts (GSuite, O365/Active Directory)
  • Operating system upgrades and installations.
  • Manage printers and scanner and troubleshoot end user issues.
  • Managing the IT HELPDESK portal as a way for users to inform the IT Department of any issues.
  • Experience with Audio/Visual Equipment for supporting events in Multi-Purpose Hall (QSC, Digital Mixer, Extron 4K Matrix Switcher, Stage Speakers (Bose), Wireless and Wired Mics (Shure), Stage Lighting Control (Zero 88),
  • Knowledge about MAP/CAT4 testing is a Plus.

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