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IT Support Executive

1.00 to 2.00 Years   Dubai, United Arab Emirates   20 Mar, 2025
Alchemy Web LLC
1 to 9 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryIT Services - Installation & Technical Services - Technical Maintenance & Repair
Functional AreaNot Mentioned

Job Description

IT Support Executive Location: Dubai, United Arab EmiratesEmployment Type: Full-time (3-year contract)Laptop Requirement: Candidate must have their own laptopTravelling allowance for client/restaurant visits: 750 AED QuarterlySalary: AED 3,000 ? AED 4,000 monthly remunerationAbout the Role As an IT Support Executive at LimeTray, you will be responsible for providing on-site technical assistance to clients, ensuring smooth installation and operation of LimeTray?s software solutions. The role involves troubleshooting technical issues, assisting with documentation, resolving client queries, and facilitating cheque collection when required.?Key Responsibilities

  • Conduct in-person visits to client locations (restaurants/business units) for IT and operational support.
  • Install, configure, and troubleshoot LimeTray?s software solutions on client systems.
  • Assist clients with menu modifications, report updates, and backend system management.
  • Address and resolve technical challenges to ensure seamless client operations.
  • Collect cheques and necessary documentation from clients as per company policies.
  • Provide technical training and support to clients, ensuring smooth adoption of LimeTray?s solutions.
  • Respond to internal and external queries, collaborating with product, sales, and support teams to resolve client concerns.
  • Identify critical IT issues and escalate them for timely resolution.
  • Maintain Standard Operating Procedures (SOPs) and assist in onboarding new team members.
  • Track and optimize key operational metrics for efficiency.

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