Understand and Map the Software Process with client requirement,
GAP Analysis, Provide Support / Training to the Client for ERP,
Handle Client Request and Issues, Application Monitoring and Reporting,
Maintaining Daily Log for all the Actions performed.
úÿÿÿÿÿÿÿÿCommendable solution to all client?s technical queries. Commendable solution to all client product queries.úÿÿÿÿÿÿÿÿEnsure the customer balance status prior to giving support & response in suitable manner with win situation.úÿÿÿÿÿÿÿÿMaintain technical documentation & CRM.úÿÿÿÿÿÿÿÿAssessment of infrastructure. Co-ordination With team & Seniors.
