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IT Support Engineer

3.00 to 5.00 Years   Dubai, United Arab Emirates   23 Mar, 2022
Saif Belhasa Holding
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
Salary$500 - $1,000
IndustryAutomotive Repair, Spare Parts, & Support Services
Functional AreaNot Mentioned

Job Description

  • Address user tickets regarding issues reported on helpdesk
  • Provide first level technical support on Desktop/Laptops/Printers etc.
  • Installing Operating System, Applications and Computer Peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step by step instructions on phone if required
  • Conduct remote troubleshooting via remote desktop applications
  • Test alternative pathways until the issue is resolved
  • Follow up with users to ensure their systems are functional
  • Record technical issues and solutions in case logs on Helpdesk
  • Direct unresolved issues to the next level of support personnel
  • Report user feedback and potential product requests to the IT In charge
  • Familiar with latest OS/server versions
  • Knowledge in CCTV
  • Knowledge how to configure Internet routers and port Forwarding
  • Basic knowledge in Server and server troubleshooting
  • Familiar with all types of Network Printer

Keyskills :

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