| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | $500 - $1,000 |
| Industry | Amusement & Recreation Facility |
| Functional Area | Not Mentioned |
To provide first-level IT end-user support to Business Unit Colleagues and Guests, as per the agreed Service Level Agreement (SLA), to ensure that end-user enquiries are addressed in a timely and efficient manner and systematically registered for future reference.1.????Responsible for the IT operations including systems administration, systems maintenance, upgrades, database administration, anti-virus.2.????Responsible for ensuring continuity of systems.3.????Responsible for implementing policy management and application standards.4.????Provide day-to-day services to the end-users including the connection of PC?s and laptops on the Business Unit network, creation and resetting of passwords for all business applications, managing software deployments etc. to ensure compliance with pre-defined IT standards and policies.5.????Provide IT equipment issuance services to the end users to ensure the issuance is properly documented and filed.6.????Reply to the requests for assistance from end-users, either colleagues or guests, according to the tone of voice and policies and procedures of the Business Unit, using both telephone and email, to ensure responsiveness and compliance with SLAs.7.????Update all call requests and raise the respective tickets, to support the provision of an end-user oriented, efficient, and cost-effective service to internal clients.8.????Provide first-level support to end-users to enable the fast and accurate resolution of issues in both hardware and software infrastructures.9.????Provide solutions to simple technical issues of hardware and software while escalating more complex issues to the group-wide IT Service Desk to facilitate their fast and accurate resolution.10.?Use the relevant automated recording and reporting systems to log in all queries received and support provided to ensure visibility on end-user?s IT issues and to enable the automated report of incidents.11.?Follow up on colleagues? and guests? requests to verify that the problem has been resolved and the proper solution has been applied in a timely manner.12.?Contribute to the training of end-users on basic IT applications and fixes to ensure knowledge transfer and focus IT efforts on more complex issues.13.?Organize the day-to-day operations of the IT support activities to ensure that all work is carried out in an efficient manner, consistent with operating policies and procedures and delivers service excellence.?????????Essential - College Degree or a Diploma in Information Technology, or equivalent from an accredited College.?????????Desirable- Microsoft & Cisco certifications.At least 2-3 years of experience in IT support services, preferably within the international hospitality brand or a recognized entertainment destination.
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