| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
IT Operations Executive Group : Daimler Truck AGDescriptionMain Responsibilities:Provide 2nd level support to users within responsibility.* Consolidate and evaluate raised issues with users. * Provide support and technical expertise in problem resolution with users * Facilitate information and data issue?s with consultants related to problems/issues at hand and work with correspondent for a resolution via incident management tools, email, voice calls or any means of contact. * Implementation of new projects / technologies as directed from central teams. * Support users with meeting rooms setup, video conference setup. * Follow through the incidents with correspondence and provide a closure * Overview the process to grantrevoke permissions for departmental drives, local or centralized application by service desk. * Maintain record keeping for Audit and compliance check. * Provide support in current applications to aid the business. * Ensure adequate inventory is maintained to support the business need. * Escalation of major incidents and repeatative incidents for root analysis with concerned service provider. * Implement and ensure the all the IT proceedures and policies are adhered by end user.Vendor Management* Smooth service delivery from external partner for 1st level support and other Operations within the scope of their responsibility. * Overview of IT Contracts with suppliers and service providers. * Hardware replacement/repairs follow up/Warranty claim. * Ensure availability and functionality of laptops/printers/VC Units with the vendors * Ensure smooth delivery of services by service provider within contractual obligations. * Review and approve the vendor invoice, service delivery for account payble by finance team.Information Security & Classification* Implement information security processes based on security principles, policies, standards, and guidance from the local Information Security Officer. * Be a consultant for Information classification topics to end users.Compliance* Compliance to Daimler Integrity Code .* Compliance to Daimler Policies and Guidelines (Local and Global where applicable)QualificationsTraining/Educational Background:* Graduate in Information TechnologyRequired Experience:* 5 years experience in Support, Vendor Management and Operations in IT DepartmentSpecific Knowlegde:* Technical Troubleshooting (use of diagnostic tools/equipment, use of documentation and external resources)* Basic knowledge of server products, printer maintenance, mobile phones, videoconferrence and other peripheral support.* Be conscious of the requirement of Information Security and to apply it as appropriate.* Ability to work individually and in team, ability to manage service providers and contractors.* Delivers high quality work at short notice and to tight deadlines.Language* Fluency in EnglishOrganization: Daimler Commercial Vehicles MENA FZEPrimary Location: United Arab Emirates-Dubai-DubaiWork Locations: Jebel Ali Dubai, United Arab Emirates, 261511 Jebel Ali Dubai, United Arab Emirates, 261511 Dubai 000000
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