Manage and administer the organizations computer systems, servers, and software applications.
Ensure the smooth functioning of hardware and software infrastructure.
Network Administration:
Oversee the organizations network infrastructure, including routers, switches, and firewalls.
Implement and maintain network security measures to protect against cyber threats.
Hardware Maintenance:
Conduct regular maintenance and troubleshooting of computer hardware components.
Coordinate with vendors for repairs and replacements as needed.
Software Maintenance:
Install, update, and maintain software applications used across the organization.
Monitor software licenses and ensure compliance.
ÿUser Support:
Provide technical support to end-users, addressing issues related to hardware, software, and network connectivity.
Assist in training employees on the use of IT systems and applications.
Backup and Recovery:
Implement and manage data backup systems to prevent data loss.
Develop and test disaster recovery plans to ensure business continuity.
Security Management
Monitor and manage cybersecurity measures to protect against unauthorized access and data breaches.
Conduct security audits and implement necessary safeguards.
ÿIT Policy Implementation:
Assist in the development and implementation of IT policies and procedures.
Educate employees on IT security practices and compliance.
Network Monitoring:
Monitor network performance, identifying and resolving issues to ensure optimal connectivity.
Implement measures to prevent and address network downtime.
Collaboration with Vendors:
Liaise with IT equipment and service vendors to ensure the organizations technology needs are met.
Negotiate contracts and service agreements as necessary.
ÿDocumentation:
Maintain accurate documentation of IT systems, configurations, and procedures.
Develop and update user guides and manuals.
ÿTechnology Planning:
Contribute to the development of IT strategies and plans aligned with organizational goals.
Stay informed about emerging technologies and make recommendations for adoption.
Inventory Management:
Manage IT equipment inventory, including procurement, allocation, and disposal.
Conduct periodic audits to track the status of IT assets.
ÿCollaboration with Other Departments:
Collaborate with other departments to understand their IT needs and requirements.
Provide guidance on technology solutions to enhance organizational efficiency.
ÿContinuous Improvement:
Identify opportunities for process improvement within the IT function.
Implement changes to enhance the efficiency and effectiveness of IT operations.
ÿThe Officer, Information Technology (System Admin and Network Admin) and Maintenance, plays a crucial role in ensuring the organizations IT infrastructure is secure, reliable, and aligned with business objectives. This position requires technical expertise in system and network administration, proactive problem-solving skills, and the ability to adapt to evolving technology trends.
