IT Manager | Hardware and software Technician

1.00 to 10.00 Years Dubai, United Arab Emirates 02 May, 2024

Job Location	Dubai, United Arab Emirates
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	IT Services
Functional Area	Not Mentioned

Job Title: Software and Hardware TechnicianResponsibilities:

System Installation and Configuration: Install, configure, and maintain software applications and hardware systems used in the showroom environment, including point-of-sale (POS) systems.
Hardware Maintenance: Perform routine maintenance and troubleshooting of hardware components, including computers, monitors, printers, and networking equipment, to ensure Customer Satisfactory.
Inventory Management: Manage inventory of hardware and software assets in the showroom, including tracking usage, conducting audits, and coordinating procurement and disposal processes in collaboration with the showroom manager.
Customer Service: Assist showroom customers with technical inquiries and support requests related to showroom systems, providing prompt and courteous assistance to resolve issues and enhance the overall customer experience.
Documentation: Maintain accurate documentation of hardware and software configurations, maintenance procedures, and troubleshooting steps, ensuring that records are up-to-date and accessible to showroom staff as needed.
Vendor Liaison: Serve as a point of contact for vendors and service providers related to showroom hardware and software systems, coordinating repairs, upgrades, and other technical services as necessary.

Experience:

Previous experience in a technical support role, preferably in a retail or showroom environment, providing hardware and software support to end-users.
Familiarity with showroom-specific technologies such as POS systems, digital signage, and customer engagement tools, as well as retail industry standards and best practices.
Experience with inventory management, including tracking and maintaining stock levels of hardware and software assets, is beneficial.
Certification or training in relevant areas such as computer hardware/software repair, networking, or customer service may be advantageous.

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