IT Infrastructure

Job Description

Purpose of this Role:Manage & actively monitor the network infrastructure and applications to ensure they are available to the business. Plan RSA's cloud future by designing and migrate the infrastructure to the cloud. Design & maintain IT software and hardware standards throughout the network. Ensure the ideal spend on IT is achieved through detailed cost analysis, negotiations and research.Security & Cloud Migration:1 Migration all existing VMs to the Azure data center2 Select the best group policy push to endpoints to improve security3.Create the disaster recover plan and implement cross boarder/cloud/onsite backup 4 Implement 80% of ISO/IEC 27000:2013 and NIST CSF standards or 100% if possible5.Ensure all endpoint data is recoverable and fully test all types of backup plans create for effectivenessDefine & Maintain our Service Levels:1. Ensure all staff information is updated accurately and continuously in the active directory 2. Create Service Level Agreements documents with all internal operation entities and signoff3. Ensure all devices and applications have 99% uptime and ensure failure over plans are tested regularly4. Ensure 100% compliance for ticket issuing & resolve as per agreed SLA timelines with the ticketing team5. Onboard an external vendor to delivery ticketing support for low to medium ticket and ensure performance.Standardization1. Optimize the network through live network monitors, hardware changes, standardization and configurations.2. Standardized 100% of endpoints, servers, network hardware, software, imagining, and rollout 100% by year 13. Document the network infrastructure, update policies and complete asset tagging of all hardware and endpoints 4. Roll-out 3CX for telephony in full and all web conferencing tool with user training delivered for all management heads5. Ensure correct naming conventions/labeling are used for all hardware, cables and endpoints with documentation ready for audit.Cost Management 1. Reduce transaction time of all tickets through deployment of training content, software or hardware2. Ensure payments are processed in time for key applications, projects and software to keep the business running3. Review all contracts/plan and renegotiate all packages to reduce cost or improve service to the business eliminate waste4. Track, research alternative and optimize costs for telephony charges & other contracts monthly and show a 5% reduction MOM5. Create a budget and plan for next years software license and user growth along with infrastructure upgrade & standardization efforts.KEY RESPONSIBILITIES: 1) Ensure payment for critical IT services and applications are managed and future user budgeted2) Manage & configure Office 365 email, domains , DNS, proxies and telephony for all new and existing employees3) Cost management through analysis for all existing contracts, agreements, user utilization patterns and packages4) Design and configure AP, network hardware, switches, firewalls, routes and monitor both network, VM, server health.5) Manage the day to day virtualized server infrastructure, Windows Server, Active directory & group policy management.'6) Design maintain disaster recovery plans, daily/weekly/monthly backups on cloud/SAN / NAS storage management device7) Ensure standardize of hardware is maintained throughout eh organization and ensure IT assets inventory is completed & accurate

Keyskills :
IT Infrastructure IT services VMware VCP network monitoringVMware Certified Professional