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IT Help Disk

1.00 to 10.00 Years   Dubai, United Arab Emirates   26 Jul, 2023
ASR Company
15 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$1,500 - $2,000
IndustryAdministration Support Services; Computer Hardware & High-Tech Manufacture; Telecommunications
Functional AreaNot Mentioned

Job Description

NOTE: MUST BE IN THE UAE TO APPLYJob Overview:We are seeking a highly skilled and customer-oriented IT Help Desk Technician to join our dynamic IT team. As an IT Help Desk Technician, you will be responsible for providing technical support and assistance to end users experiencing computer hardware, software, and network-related issues. Your primary goal will be to ensure timely resolution of technical problems while maintaining a high level of customer satisfaction. This role requires excellent problem-solving skills, strong communication abilities, and a deep understanding of IT systems and software.Responsibilities:

  • Respond promptly to user inquiries and provide technical assistance via phone, email, chat, or in-person.
  • Identify, diagnose, and troubleshoot hardware, software, and network issues reported by end users.
  • Prioritize and escalate critical incidents to appropriate IT teams or vendors when necessary.
  • Install, configure, and upgrade computer hardware, operating systems, and software applications.
  • Set up and maintain user accounts and profiles, including password resets and access permissions.
  • Collaborate with team members to resolve complex technical issues and share knowledge.
  • Document technical procedures, solutions, and common troubleshooting steps for future reference.
  • Assist in the development and implementation of IT policies, procedures, and guidelines.
  • Conduct regular maintenance and updates of IT equipment, software, and systems.
  • Stay up-to-date with the latest trends and advancements in IT technology and best practices.
Working Conditions:The IT Help Desk Technician will primarily work in an office environment, providing remote or on-site technical support. The role may require occasional evening, weekend, or on-call availability to address critical issues or perform system maintenance. Physical demands are generally limited to sitting, walking, and lifting lightweight computer equipment.Joining our team as an IT Help Desk Technician offers an exciting opportunity to contribute to the smooth operation of our organizations IT systems and provide exceptional support to our end users. If you are passionate about technology, have a knack for problem-solving, and enjoy working in a fast-paced environment, we would love to hear from you.

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