Direct contact with customers through multiple communication channels to answer their inquiries about company services, setting appointments and solving claims with professional and hospitable manners.
Answer inbound/outbound calls and assist customers who have particular inquiries or questions.
Communicate with potential customers to build and emphasize their interests into company ˙˙provided services.
Identify services opportunities and presenting benefits ˙˙effectively to acquire new business.
Conduct all telephone activities related to scope of business.˙
Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
Update the customers? profiles in the system and cleanse the old data to avoid conflict.
Handle customer complains effectively and escalate to higher levels.
Apply to company policy and procedures.
Follow up the calls of the customers with clerical duties which include calling, emailing, faxing, and filling up paperwork.
