| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Maritime & Marine Engineering |
| Functional Area | Not Mentioned |
2-4 years of IT experience with a focus on vessels / ships desktop/helpdesk support.Knowledge of IT support and services for vessels and marine industry is preferredCertification in ITIL MCSE is preferred.Technical depth and a customer-first mentality, with the passion to take the initiative to own and resolve customer issues, provide technical support and advice for the development, testing and deployment of marine products globally.4-6 years plus experience in Application Support roleAbility to apply subject matter knowledge and previous experience to solve a variety of common system and application functional issues.Great written/oral English skills. If you speak an additional language do not forget to mention itWith attitude towards performance are equally important. You consider yourself to be forthcoming, energetic and a good team player, and you reflect yourself in our core values of Respect, Ambition, Curiosity and Smile & Joy.Candidates should be installing and configuring computer systems, diagnosing hardware and software faults and solves technical?and applications problems, either over the phone or in person.Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional mannerWork to create any relevant support material for the teamHigh level of confiedentialityExcellent communicator, both oral and writtenStrong problem solving and communication skillsEnjoy being the first line of support and troubleshooting issuesStrong analytical skills to investigate and resolve customer support ticketsAble to multi-task efficiently under time pressureAble to work with cutting edge technology and assimilate information rapidlyProven experience in managing a service and support focused team cultureWork closely with the IT Support manager in standardizing technical operating procedures to continually improve the quality of technical services provided to the users.Handle assigned incidents reported by vessels and escalate to relevant IT team and/or vendor as required.Adopt and apply professional strategies and policies within the area of responsibility in accordance with management directions.Prepare the required support documents, report and update solutions to avail adequate documentation for problem solving and supporting users effectively.˙With yellow fever vaccine is an advantageWith Seamans book is an advantageCapacity to travel internationally is an advantageRespectful and Energetic
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