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In-Store Digital Specialist | IKEA | Service Office | Jebel Ali, Dubai

1.00 to 10.00 Years   Dubai, United Arab Emirates   28 Jul, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

About the RoleYou coordinate, contribute and support implementing digital solutions in-store/digital channels by evaluation of customer pain points, train co-workers on various digital solutions in-store, in order to assist customers in their shopping journey. Contribute to in-store digital roadmap aligned with IKEA Digital roadmap.?Key Specific Accountabilities:

  • Identify new solutions within the customer journey to develop a digital experience in all Customer Meeting Points/ Stores.
  • Create a roadmap for the digital solutions for CMPs aligned with the project owner and other stakeholders
  • Lead the development and implementation of identified solutions by working together with stakeholders and vendors
  • Test, analyse and document the performance of new solutions, KPIs measure, to evaluate the added value and potential for replication in other stores/markets
  • Maintain accurate and clear documentation of digital solutions with technical details, customer journeys and user manuals, to be able to maintain and easily rollout to different stores
  • Internal and external stakeholder coordination to ensure smooth operations
  • Measure and monitor the solutions developed, regularly reviewing operational metrics to validate the effectiveness of the product in meeting customer needs, also taking corrective actions if necessary
  • Knowledge of the modern platforms and tools, using the correct product where appropriate,
  • Ensure an efficient software methodology is in place, aligned to agile/ lean principles, learning and iterating frequently, highly collaborative and regularly improved.
  • Responsible for tracking/maintaining all digital assets and associated vendors, service & support contracts, budget tracking and invoices processing/ payment processing
  • Create Capex, SRF and review agreements/contracts as per the AFG policy, in coordination with Group Procurement, Legal and IKEA compliance team, as part of the vendor onboarding/ engagement process.
  • Train in-store coworkers on digital solution usage, processes and maintenance
  • Actively contribute to the development of processes, Ways of Working, tools and methods used in IKEA Agile
  • Follow-up key digital delivery performance indicators that are aligned with the overall business performance indicators/ KPI of IKEA

Keyskills :

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