Implementation Consultant

Job Description

Key Duties & Responsibilities? Engage with customers to understand business requirements and identify product, and product setup requirements to achieve the agreed aims? Guide & advise the customer in terms of best practice operational processes and systems usage practices to achieve best ROI for the selected product set? Establish (working with others) the base software installation pack and configure the system to operate as expected? Perform system integration testing to ensure the solution delivers what's expected by the client? Manage and execute data migration activities (if required) to ensure that existing customer data is imported, validated and signed off by the customer prior to go-live? Verify with the client through User Acceptance Testing that the system is configured to operate as expected? Train the users prior to go live date in the operation of the products? Execute the cut-over into production on the agreed go live date? Provide on-site support to end users to guide, advise and verify that users are able to undertake the role using the products? Provide adhoc follow consultancy services to deliver ongoing advice and guidance to clients making minor system changes as required to tune the products for the client Implementation Consultant? Based on business experience and knowledge, make best practice recommendations to the CDK configurations and/or client business processes to maximize client utilization and business results? Propose additional CDK software and business solutions to the client based on solid knowledge of the client's processes and business requirements.In addition, you ll also be responsible for:? Delivering CDK products right first time without supervision? Specialised working knowledge of key products and modules without supervision? Operating knowledge of CDK solutions and products? Maintain an up to date knowledge of statutory requirements relevant to our product? Ability to own key issues within discipline and resolve to customer statisfaction? Provides clear and concise customer communication to agree implementation criteria and sign off? Working closely with customer to understand their systems, and their operational requirements, processes and needs, in order to configure the products accordingly? Basic knowledge of project management methodology. Ability to identify scope changes and highlight impact accordingly.? Ability to show CDK solutionsKey Results Indicators & Measures of successCustomer Feedback Positive engagement of all customers and stakeholders from feedback receivedImplementation Performance Rollouts carried out to the planning note specifications as agreed by the project manager and the customer Implementation ConsultantSkills / Knowledge & ExperienceExcellent communication skills, both written and verbalStrong experience as an Implementation Consultant/Consultant previouslyExcellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teamsStrong PC technical knowledge, including MS Office, MS Excel Qualifications requiredEducated to a GCSE level as a minimum. Including 5 at Grade C or above including Math s and EnglishKnowledge of our products or the automotive industry is preferred but isn t essential

Keyskills :
Implementation Consultant Implementation Consultant