IFS - IT - Tech Lounge Champion - Senior Associate - Dubai

Job Description

DescriptionAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Information Technology (IT)Management LevelSenior AssociateJob Description & SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Operations Support team monitors the overall quality of our service. As a part of the team, you ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.The Tech Lounge Champion will be responsible on a daily basis for the operational successof the Next Generation TechLounge service. The Tech Lounge service delivers a Next Generation Technology experience for the PwC employee.Primarily focussed around provision of customer centric support services, the Tech Loungealso provides a central location for IT engagement, education and innovation.Essential ResponsibilitiesIn this role, the successful candidate will:Champion a team of TechLounge Customer Experts providing a customer centric service to all PwC employees.Create an innovative Technology focussed environment where customer satisfaction is primary.Deliver a daily service providing a focal point for customer interaction and support for all hardware and software issues including [but not limited to] client, mobility, wireless,printing, connectivity, applications.Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.Partner with other IT teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions.Ensure all business policies and standards around security and compliance are being met by the Tech Lounge service.Analyse Tech Lounge performance data and adapt service to better meet business requirements.Be a resource and guidance for customers with regard to technology use, PwC working policies and procedures.Establish strong, open working relationships with customers at all levels.Proactively anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.Effectively communicate and share technical information to audiences at all levels of the organization.Drive a culture of change and innovationRequirementsExperience leading a team within a working retail/service environmentExcellent customer service skillsHigh levels of energy and self-motivationEnthusiastic around technology and innovationEffective problem identification and solutions skillsAbility to lead from the front and drive a culture of changeStrong team player and collaboratorFluent in written and spoken EnglishDesired CharacteristicsExperience in delivering a technical support serviceTechnical expertise [Windows, Apple Mac, Mobile]Experience working in a global organisationProven analytical skillsEducation (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Desired Languages (If blank, desired languages not specified)Travel Requirements0%Available for Work Visa Sponsorship?YesGovernment Clearance Required?YesJob Posting End Date

Keyskills :
IFS - IT - Tech Lounge Champion - Senior Associate