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HR Analyst - Workforce Management

1.00 to 10.00 Years   Dubai, United Arab Emirates   20 Oct, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Overview of the roleEmployee Services is Al-Futtaim?s centralized HR Shared Services team that is accountable for service delivery across the Group?s business footprint. With over 18,000 employees in 9 countries in the MENA region, the services offered span the entire employee life cycle. A key function of this team, Workforce Management, which oversees Group-wide Payroll inputs, reporting lines and Employee Master Data Management operates out of the corporate Head Office in Dubai and this role sits within this team in Group HR.ÿWhat you will do

  • Resolve support tickets/cases raised in their assigned domain to the target SLA standards related toÿPayroll Inputs (Claims/Reimbursements, Over Time, Incentives etc.), Employee Correspondence, Org Structures and Position Management, Time Management, Adherence to Manpower Budgets, Medical Insurance,ÿHR Reports ? SAP Adhoc & BI.
  • Master data preventive checks and validations: Ensure that employee master data quality & accuracy are always met through ?Right First Time? approach, especially data changes/ updates which have direct impact on payroll. Action HR transactions on SAP HCM
  • Continuous Improvement: recommend solutions to enhance process efficiency and contribute to improvements in HR Service delivery
  • Working in a highly data sensitive environment, HR Analyst is responsible to Protect Data Privacy at all time and adhere to confidentiality requirements to promote zero breach of office security policy.
  • Jointly cultivate and contribute to a learning and knowledge sharing culture within the team. Support cyclical Events and Special Projects as assigned and ensure compliance to department SOPs and organizational policies
  • Keeping department operating procedures for processes handled current and updated and assist in the creation and publishing of Key department operational metrics such as SLAs, FCRs and Volumes.
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