Housekeeping Supervisor

Job Description

DUTIESThe following are specific responsibilities and contributions critical to thesuccessful performance of the position:1. To be able to conduct departmental opening up / closingdown procedures according to shift allocation. When necessary2. To supervise the work of the room attendants and allsupervisors providing assistance and support and taking corrective measures shouldthe standard of work deviate from the set standards.3. To ensure any V.I.P or special requirements are providedand are ready for guests on arrival. To check all V.I.P Bedrooms.4. To check public areas and to offer help where needed, tomake sure that the cleaning is to the hotel standard.5. To assist with the deep cleaning of public areas and tohelp in the floor care6. To help to oversee with the Supervisors the coordinationof training and orientation on all housekeeping associates, Maintainingtraining records, Training focus sheets and updating accordingly and assistingin the measure of the hotel standards.7. To attend or hold training sessions when required8. To assist with standard bedroom checks at all levelsincluding team leaders9. To carry out Brand Standard checks within the department10. To provide assistance, support and training to all levelsof Housekeeping team taking corrective measures should the standard of workdeviate from the hotel standards.11. To assist with all team members 1on1 meetings and staffappraisals12. To assist in building and maintaining an efficient teamof staff by taking an active interests in their welfare health safety trainingand development.13. To assist in maintaining discipline within department.14. To assist in the stock taking of all linen and equipmentetc. at regular intervals, preparing the results highlighting any shortages orsurpluses and undertaking remedial action where appropriate15. To assist in monitoring departmental costs whilst usingresource effectively and economically to ensure expenses are kept to a minimum.16. To liaise with the maintenance department regularly toensure that all faults, defects and minor paint repairs are carried outpromptly and report more major difficulties to the Chief Engineer, immediately.17. To assist organize and supervise deep-cleaning andspecial cleaning Curtains, Carpets of all areas under jurisdiction as required,to maintain the very highest of standard.18. To be aware of the work specification of all outsidecontractors and to liaise with contracting companies as required.19. To assist in the selection of equipment, products andservices as necessary20. To assist and advise on the installation or changingdepartmental systems or procedures and to ensure all departmental practices andprocedures to be confident in their implementation.21. To assist with the recruitment and section of departmentemployees.22. To assist in the preparation of weekly Rotas and wages(Forecast, actual)23. To assist the office coordinator to ensure cost effectivestaffing levels and usage of supplies, and to be fully conversant with relevantaccounting procedures and records keeping24. To ensure all requests from guests are carried out.25. To be fully conversant with standard cleaning proceduresand the correct usage and dosage of each cleaning chemical. To be aware of andadhere to the health and safety Regulations and to ensure that these arecomplied with at all times.26. To be aware of all current Company and DepartmentalPolicies and Procedures, ensuring these are adhered to at all times.27. To attend all Statutory Training, Job Training Sessionsand Communication Meetings.28. To provide a high level of customer care, anticipatingany potential areas for guests dissatisfaction and taking appropriate action toprevent this29. To ensure any guest complaints are investigated andrectified to the guest s satisfaction immediately. Any serious complaintsshould be referred to Executive Housekeeper/ Director of Services for his orher attention.30. To maintain a cheerful and polite Attitude to our guestsand colleagues at all times and to use the guests name if known.31. To ensure all departmental practices, policies andprocedures to be confident in their implementation and assist in the necessarymodification of any as requested32. To ensure that all room attendants hand over all lostproperty as soon as it is found and that it is recorded according to the hotelstandard33. Attends meetings and training sessions/ courses that maybe beneficial to you and your department on request from your line manager.34. To take correct action in the event of a fire.Demonstrates a working knowledge of fire prevention and to ensure that stafffollow the hotel evacuation procedures up on hearing the alarm35. Familiarizes yourself with your departmental serviceperformance & product standards and to be able to demonstrate theirapplication consistently.36. Have a good knowledge of all hotel facilities and be ableto answer guest questions in a quick, polite and helpful manner.37. Follows all procedures set up for the protection of theenvironment within the hotel and grounds.38. To relive the Office coordinator and Floor supervisorwhenever is needed39. To carry out any other reasonable requests made by theExecutive Housekeeper/ Director of Services or Hotel Management40. To relive the Office coordinator and Floor supervisorwhenever is needed

Keyskills :
Housekeeping Supervisor