Hotel Manager - Holiday Inn & Suites? Dubai Festival City

Job Description

Travel is a journey. At Holiday Inn?, we make guests smile. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we?ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we?d love to give you a warm welcome to the Holiday Inn? family. The InterContinental Hotels Group? properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.As Hotel Manager you?ll provide leadership direction to the hotels of InterContinental and Crowne Plaza at Dubai Festival City by maximising on financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence.Guest Experience

• Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
• Make sure the hotel delivers the highest level of guest satisfaction through memorable guest experiences, personalised services and amenities
• Drive operations, through training, SOP and processes and be an ambassador of the brand ensuring compliance and improvement in guest satisfaction goals

People

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR elated actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel?s or owner?s policies and procedures and regulatory requirements. Maintain relations with outside contacts
• Act as public relations representative to raise awareness of hotel and brand in local community
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel?s carbon footprint
• Perform other duties as assigned. May also serve as manager on duty

Financial

• Assist the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

Ideally, youll have some or all of the following competencies and experience were looking for:

• Bachelor?s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
• Three years? general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
• Type and level of experience required may vary slightly based on size and complexity
• Must speak local language(s)
• Other languages preferred

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