Trains, cross ?trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedulesÿtheÿfront office staff.
Supervises workload during shifts.
Evaluates the job performance if each front office employee.
Maintains working relationships andÿcommunicatesÿwith all departments.
Maintainsÿmaster keyÿcontrol.
Verifies that accurateÿroom statusÿinformation is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Reviews and completesÿcredit limitÿreport.
Works within the allocated budget for the front office.
Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
Checksÿcashiersÿin and out and verifies banks and deposits at the end of each shift.
Enforces all cash-handling, check-cashing, andÿcreditÿpolicies.
Conducts regularly scheduled meetings of front office personnel.
Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Upholds theÿhotels commitment toÿhospitality.
Prepare performance reports related to front office.
Maximize room revenue andÿoccupancyÿby reviewingÿstatusÿdaily. Analyse rate variance, monitor credit report and maintain close observation of dailyÿhouse count. Monitor selling status of house daily. Ie flash report,ÿallowanceÿetc.
