Familiarity with all Front Desk and guest booking functions.
Provides the Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift by preparing a daily written logbook.
Ensures guests? satisfaction by resolving and taking appropriate actions on all guests? complaints.
Calls the Site Operation Manager and concerned Head of Departments without delay for any fire, bomb threat, burglary, or death that has occurred on the premises.
Calls the Front Office Manager, Site Operation Manager in case of a guest accident.
Maintains property?s level of cleanliness and sanitation (hygiene) in accordance with company standards by conducting inspections and taking appropriate action.
Provide friendly and courteous service to guests and respond promptly to all requests in our scope of work.
Resolve guests? complaints & requests and liaises with the concerned departments.
Be familiar with the operational procedures.
Participate in regular meetings and briefings as scheduled.
Understand and abide by all safety rules, emergency procedures, and fire prevention regulations.
Participate in any scheduled training for the related department.
Ensures procedures for the safety and security of guest belongings (e.g., lockers, left luggage, etc.) are efficiently followed.
Report to duty punctually wearing the correct uniform.
Maintain a high standard of personal appearance and hygiene.
