| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
As a Hostess, you will provide a great welcome, seating and farewell experience at restaurant to guests and potential guests, maximizing their dining experience using technical and individual social skills. Drive business by building and maintaining guest relations at the restaurant, through social media and telephone. To promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.Your day-to-day? Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:? Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards? Ensure restaurant operating equipment is clean and in working order? Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy? Welcoming guests to the Restaurant, by using the Restaurant name? Inquiring if they have a reservation and noting it in the reservation book if they do? Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book? Being attentive to guest requests? Escort guests to their preferred table or reserved table and seat guests according to restaurant standards? Take telephone bookings and document in the Reservation book according to restaurant standards? Cross train wait staff and bus staff in hostess standards? Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor? Maintain responsibility of cleanliness of hostess stations? Maintain responsibility of cleanliness of all menus and drink menus? Might assist with beverage service? Might assist with food service? Maintain detailed knowledge of menu, including daily specials? Ensure tables are cleared quietly and efficiently? Carry food and beverage trays in a safe manner to minimize breakages? Complete dockets accurately and clearly? Maintain current information on all general activities of the hotel? Task related administrational tasksWhat we need from youWhat we need from you? Very good English communication skills? Ability to work in a team and in different functions? Warm and inviting personality? Ability to think calmly under pressure? Willingness to learn open-mindedly? Passion of food and curiosity for something new? Basic organisation skills in restaurant operation.
Keyskills :
Hostess
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