Host/Hostess - Events - Food & Beverage Service - InterContinental? Hotel Dubai Festival City

Job Description

As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental? brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand.The InterContinental Hotels Group? properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.Under the direction of a Supervisor / Assistant Manager, Lobby Ambassador is responsible for providing an appropriate welcome experience for guests and potential guests, enhancing their meeting and overall event experience using technical and individual social skills, promoting the desired work culture around the five core values of Trust, Integrity, Respect and One Team and Service of the InterContinental Hotel Group and the brand ethos.

• Meeting and greeting all guests and potential guests at the front of the Events Lobby ensuring prior the following procedures:
  • Meeting rooms are ready to receive guests prior to opening and both wait staff and setups are ready in line with opening standards
  • Meeting rooms are set up according to brand standards
  • Operating equipment is clean and in working order
  • Welcoming and assisting guests to the meeting space
  • Being attentive to guest requests
  • Redirecting guests to Lunch venues in IHG DFC
• Maintaining impeccable uniform and personal presentational standards in accordance with hotel policy
• Being attentive to guests and resolve their complaints where possible, reporting all incidents to the Supervisor
• Maintaining responsibility of cleanliness of hostess stations
• Assisting with beverage service where necessary
• Assisting with food service where necessary
• Assisting with weddings and communicating with organiser
• Assisting Service team whenever needed
• Ensuring meeting rooms are cleared quietly and efficiently
• Having an overview of all meeting taking place in IHG DFC, effectively planning, preparing and placing all the required signage stands in accordance with BEOs
• Maintaining current information on all general activities of the hotel

• Communication skills ? guests and colleagues will need to come to you with concerns as well as compliments, so you?ll be easy to talk to
• Fluency in the English language - extra language skills would be great, but not essential
• Your Time management skills will be important to know how to prioritize tasks under pressure
• Ideally you?ll have basic skills of Microsoft Word/Excel.
• Flexibility - night, weekend and holiday shifts are all part of the job
• Experience - ideally you?ll have spent at least one year in a similar position in a 5 star property
• You?ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

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