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Helpdesk Administrator

3.00 to 6.00 Years   Dubai , United Arab Emirates   18 May, 2023
DP World
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryLogistics /Courier /Freight /Transportation
Functional AreaNot Mentioned

Job Description

Day- to-day operations:

  • Implement day-to-day operations assigned for the Helpdesk Administration Section to ensure compliance with the established standards and procedures.
  • Serves as Team Lead for the administration and maintenance of companys IT asset including mobile IT equipment, PC, IT peripherals and company provided mobile SIMs
  • Serves as team lead for administration of IT Helpdesk operation
  • Administration of dispose the IT assets in compliance with Corporate Procedures.
  • Provide extensive first level technical support / phone or email support to IT Companys IT users, clients & vendors and coordinate with team for further support
  • Provide assistance for IT procurement and for IT budget preparation
  • Procedures, formulating and reviewing IT policies & procedures.
  • Monitor service calls/work requests
  • Assign the service calls for further actions to the respective team members and follow-up
  • Periodic review of service calls for resolutions
  • Monitor the service calls for potential SLA violations and do the follow-ups and escalate to IT Manager as appropriate
  • Provide IT induction to new joiners of company
  • Provide IT Clearance to quit employee for final settlement
  • Delegate and allocate responsibilities efficiently to manage task end to end
  • Prepare periodical reports for IT Manager such as call analysis, SLA violations, tasks exceeded allowed time limit, resource performance, KPO, Cost allocation etc
  • Coordinate with internal & external auditors for IT Audits
  • Streamline IT operations for ITIL compliance and standard IT governance practices
Follows the day-to-day operations related to own job to ensure continuity of work Minimum Qualification:
  • Bachelors degree
  • ITIL
  • 3 - 6 years relevant experience in a large organization.
  • Thorough knowledge in implementing, administering and troubleshooting support, including first level technical/ phone/email support.
  • Experience in IT inventory management, IT Helpdesk system and Microsoft application.
  • Handling documentation related to IT operation.
  • Demonstrated ability to handle multiple projects concurrently and meet deadlines.
  • Demonstrated ability to organize, prioritize and successfully execute tasks in accordance with departmental / project objectives.
  • Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources.
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About Company

DP World is an Emirati multinational logistics company based in Dubai, United Arab Emirates. It specialises in cargo logistics, port terminal operations, maritime services and free trade zones.

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