| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Financial Services; Banking |
| Functional Area | Not Mentioned |
Head of Sales ? Forex Trading (B2C)ÿOur client is a leading online wealth management organization with headquarters in the UAE. They are looking for an experienced Head of Sales with a background in banking, or Forex within the fintech industry. The successful candidate will be managing a team of global customer relations ensuring the KPIs are met and achieving the business goals.Duties and Responsibilities:úÿÿÿÿÿÿÿÿManaging a team of more than 50 people dedicated to providing value to B2C clients to activate, retain, and boost customer lifetime value.úÿÿÿÿÿÿÿÿEnsure that the teams structure, capability, and processes are appropriate for the task at hand and future-proof to meet business expansion goals across a range of geographic areas.úÿÿÿÿÿÿÿÿEstablish and take ownership of KPIs for teams to ensure that overall business goals are achieved.úÿÿÿÿÿÿÿÿLead the teams adoption of tech solutions while negotiating many CRM migrations and brand-new procedures.úÿÿÿÿÿÿÿÿTo promote a high energy and performance culture, create a thorough training and development plan, a framework for recognition, and team engagement activities.úÿÿÿÿÿÿÿÿPay special attention to creating a framework for quality control so that team members may continue to get feedback.úÿÿÿÿÿÿÿÿCreate customer retention initiatives, such as promos, refer-a-friend campaigns, and loyalty programs, in collaboration with internal partners.úÿÿÿÿÿÿÿÿServe as the final point of contact for consumer complaints, establishing standardized methods for handling customer issues.úÿÿÿÿÿÿÿÿCollaborate with insight and analytics teams to create data models that assist in determining the next best course of action for different client groups.úÿÿÿÿÿÿÿÿWork with commercial teams to develop plans for regional and client segment growth.úÿÿÿÿÿÿÿÿCreating and presenting performance insights to draw attention to areas that can be improved.úÿÿÿÿÿÿÿÿAs the teams change advocate, you will communicate the organizations strategy and see to it that team priorities are understood and ingrained throughout the team.úÿÿÿÿÿÿÿÿYou will be in charge of overseeing the whole employee life cycle and making sure that all performance-related issues are resolved.
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