Head of Operations - Fleet Management

Job Description

Head of Operations - Fleet Management | Hertz | Logistics and Supply Chain | DubaiOverview of the role:

• To establish the strategic approach of the Managed Transportation division,
• set and enforce ethical standards for employees and clients, set budgets, develop products, capture market share, provide development framework for associates.
• Overseeing all aspects of department operations to ensure they are functioning properly, ensure customer retention with focus on continuous improvement.ÿ

• Revenue: Achieve the overall revenue target for the Long Term Driven Services across UAE.ÿ
• Utilisation: Ensure adequate resources (drivers and vehicles) are available as per set KPI?s agreed with clients. Maximize resource utilisation to improve gross and net margin.ÿ
• Client retention:ÿmust ensure contract SLAs are met and contracts are given best change towards renewal
• Employee Development: Identify the talents within the team members and developÿthe right resources, optimum use of these resources and identify them for succession planning
• Emiratization:ÿRecruitment, Training, development, and retention of Emiratis in the area of operation.ÿ
• Quality, Standards, Security, Policies and Procedures: Must ensure proper control over cash, fleet and assets. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.
• Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower costs.
• The Head of Operations (Key Accounts) is responsible for the daily operations of the department, leadership, communication, and ad-hoc operational problem solving. He plans, organizes, and coordinates the work of the department to ensure that goals and objectives are met.
• The Department Head also develops and implements policies and procedures and monitors departmental performance. He represents the department to other departments and to external stakeholders, contracts relationship.
• He must understand and communicate the vision, mission, values, goals, and strategy of the company.
• Develop long-term goals and objectives for the department that are aligned with the organizational strategy.
• Build up an environment that supports and encourages employee engagement, creativity, innovation, and service excellence.
• Manage the budget for the department, ensuring efficient and effective use of resources are utilized.
• Plan, direct, and coordinate the work of employees in the department, set priorities and assign tasks.
• Monitor departmental performance against established goals and objectives, taking corrective action as necessary (Business Continuity Plan)
• Evaluate employee performance and provide feedback, coaching, and mentoring to promote professional development
• Handle employee relations issues in a fair and consistent manner, in accordance with company policy and government regulations.
• Serve as a liaison between the department and other departments within the organization.
• Represent the department at meetings and events, both internally and externally.
• Continue to stay up to date on industry trends and developments, digitalization, paper free, and ensure that the department is using best practices.

Keyskills :