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Head of Customer Service Department

1.00 to 10.00 Years   Dubai, United Arab Emirates   17 Dec, 2024
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$2,000 - $3,000
IndustryMarketing
Functional AreaNot Mentioned

Job Description

? Establish service department processes (with support from the head office)? Build and lead a team? Develop standards and scripts (with support from the head office)? Create a training programme for colleagues? Organise department operations? Develop and ensure adherence to standards? Participate in all departmental processes? Perform line duties (until the team is fully formed)? Receive and handle complaints? Liaise with customers? Work with network partners and managers? Train new employees? Monitor and assess department performance? Report to management on key indicators (number of requests, number of resolved requests, customer satisfaction ratings)

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