| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Call Centers & Customer Care Outsourcing |
| Functional Area | Not Mentioned |
As Head of Customer Experience, you will work closely with the senior leadership to develop a strategic framework to scale up the organisations customer experience operations, contributing to their growth and development.Client DetailsWell-funded fintech start-up in the UAE looking to enhance customer experience focussed operations to support their exciting growth plans across the Middle East.DescriptionLiaise with senior management to understand the firms requirements and ensure they are aligned to its overall strategy.Oversee improvement, enhancement, and execution of the operations team to ensure timely delivery of projects in collaboration with the sales and marketing teams.Interpret and synthesise performance metrics to identify meaningful insights that can support your decisions.Incorporate insights and recommendations from the leadership team to develop strategic plan of action for the future.ProfileDeep expertise in an operational role within a start-up environment, with a focus on customer experience, improving processes and operation management.Strong analytical skills with experience in MS Excel highly preferred.Proven leadership skills with the ability to interact and engage with the C-level management and executive leadership team.Strong command of written and spoken English; Arabic language skills are strongly preferredJob OfferAttractive, tax-free salary Opportunity to play a crucial role in the ongoing growth and success of an exciting business.
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