| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
KEY RESPONSIBILITIESManage and coordinate Spa, Gym & Pools operations, revenues & standardsMonitors deposits & credit procedures in the Spa, audits the Spa procedures & revenuesEnsures that the Spa & Pools are staffed according to business needsDevelops Spa s Marketing Strategy & implement innovative ways to increase Spa Revenue & Gym MembershipsAchieves guest satisfaction by supervising the Spa & Pools teamAssist in displaying and upselling of Retail Items & displaysForms part of the Front of House Management team providing Management presence in the operationSupervising the Front of House team during complex situations, providing leadership presence & trainingAchieves guest satisfaction and room revenue goals by supervising the Front of House operationOversees and participates in the prompt and courteous check-in and check-out of guestsAddresses questions or problems pertaining to customer room accommodations and ratesChecks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP s and special guestsResponsible for Hotel Brand Standards & Overall quality including Social Media, TrustYou & Radisson EngagementResponds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improveConducts self-audits on hotel departments and reports findings to the Department HeadsActs as the hotel Radisson Rewards Champion, becoming familiar and up to date with brand changesMANAGING THE TEAMUtilises leadership skills and motivation to maximise employee productivity and satisfactionMonitors the Spa & Leisure overall service and team work daily and focuses on how to improve and increase service delivery efficiencyRecommends to Front of House Manager how to improve guest service and efficiency in Front Office operationsHelps Front of House/Spa staff increase REVPAR and Willingness to Return by increasing sales and average rateChecks and revises night clerk source of business reportCo-ordinates billing with the Accounting Department for auditing and billing purposesMaximises the total occupancy of the Rezidor hotels in the area, by serving as a liaison with other RadissonsChecks Front of House, Spa, Pools & Gym equipment periodicallyLAWS, REGULATIONS AND POLICIESFollows and helps employees to follow all applicable laws with regards to health, safety, and security of employees and guestsAssists the Front of House Manager to achieve highest level of guest satisfaction thanks to knowledgeable and capable employees
Keyskills :
Guest Services Manager
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