| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
POSITION PURPOSETo provide our guests with an on brand personalized arrival and departure experience as well as ensure guest ledgers are well controlled and effectively contribute in a high guest satisfaction loyalty composite through recognition, friendliness, helpfulness and efficiency.ESSENTIAL FUNCTIONS?Ensure that services provided are in harmony with our Sheraton core values?Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.?Ensure smooth and clear communication with all other FO, HK, Club and Room service associates.?Control high balance report on a daily basis.?Acquire the proper product and service knowledge needed to perform your job properly.?Ensure that guests requests are fulfilled and closed in GXP within 15 minutes as average response time.?Ensure guests defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.?Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay?Be aware of the hotel Fire and Emergency procedures.?Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.?Trouble Shoot and/or assist guests with internet issues.QUALIFICATION STANDARDS?Should have previous experience in 5 star hotel?Should have 1-2 years experience in similar?Totally embrace the philosophy of guest and customer service and owns the guests;?Identify yourself with the hotel s brand and operating philosophy;?Possess a warm and friendly demeanor;?Strive to achieve satisfaction and delight of our customers;?Is detail oriented;
Keyskills :
Guest Service Agent
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