Guest Relations Supervisor

Job Description

Guest Relations SupervisorSwiss?tel Al Murooj Dubai Location Dubai, Dubai, United Arab Emirates Category Rooms SWISSOTEL Posted Date 21/06/2022Job Start Date :21/06/2022 Job Type Permanent Full-Time * Employee benefit card offering discounted rates in Accor worldwide * Learning programs through our Academies and the opportunity to earn qualifications while you work * Opportunity to develop your talent and grow within your property and across the world * Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 * Under the guidance and supervision of the Rooms Division Manager and/or the Night Manager, and within the limits of the established Swiss?tel Al Murooj Hotel and OSM (Operational Standards Manual), his/her responsibilities are to ensure all guests are given a personalized warm, friendly, courteous and efficient service and to ensure all aspects of the department are handled efficiently and effectively. * To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation. * He/she is responsible for supervising operations according to Hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives. * Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests. * Responsible for extracting VIPs? detailed information, preferences and habits before arrival, and share this information with relevant departments to create a personalized welcome and stay. * Liaise with VIP parties, special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact upon arrival. * Liaise with key departments (Housekeeping, Food & Beverage, Reservations and Sales) to ensure a smooth stay from arrival until departure. * Ensure VIP rooms are ready, checked and all in order prior to arrival. * Provide friendly and courteous service to guests and respond promptly to all requests and inquiries. * Conduct daily courteous calls to VIP rooms, so too with other guests. * Thorough knowledge of emergency procedures and general crisis situation procedures. * Review guest comments daily; Ensure that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas. * Minimum of 2-3 years? experience in 5 star hotels. * Excellent communication skills, both written and verbal required. * Strong interpersonal and problem solving abilities. * Ability to lead by example. Dubai, Dubai, United Arab Emirates Category Rooms Guest Relations Officer. First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a... Dubai, Dubai, United Arab Emirates Category Rooms Dubai, Dubai, United Arab Emirates Category Rooms Dubai, Dubai, United Arab Emirates Category Rooms POSITION DESCRIPTION. Position: Guest Relations Officer. Department: Rooms Division / Front Office. Reports to: Guest Relations Supervisor /Guest Relations Manager. _________________________________________________________________________________.... Dubai, Dubai, United Arab Emirates Category Rooms Guest Relations Officer. As Guest Relations Officer you will provide high-quality service to our guests, address complaints and go the extra mile to make sure our guests are satisfied. In this role, you... Popular Job Dubai, Dubai, United Arab Emirates Category Rooms Communicates and liaises at all times with Assistant Guest Relations Manager. Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are...

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