Guest Relations Officer

1.00 to 10.00 Years Dubai, United Arab Emirates 23 Jun, 2023

UAE National Guest Relations Officer | AL Futtaim Automotive | Volvo | DubaiOverview of the role:

The primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers? requirements.

�What you will do:��

Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
Providing excellent and a delightful customer experience as per company policy and procedures.�
Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.�
Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.�
Logging Visits (including time, date and visitor details).�
Maintaining an up to date knowledge of personnel and procedures.�
Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

Keyskills :

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