Guest Relations Agent (UAE National)

Job Description

Guest Relations Agent (UAE National)Swisstel Al Murooj Dubai Location Dubai, Dubai, United Arab Emirates Category Rooms SWISSOTEL Posted Date 20/09/2022Job Start Date :20/09/2022 Job Type Permanent Full-TimeEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21Under the guidance and supervision of the Rooms Division Manager and/or the Guest Relations Supervisor, and within the limits of the established Swisstel Al Murooj Hotel and OSM (Operational Standards Manual), his/her responsibilities are to ensure all guests are given a personalized warm, friendly, courteous and efficient service and to ensure all aspects of the department are handled efficiently and effectively.To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.Responsible for extracting VIPs? detailed information, preferences and habits before arrival, and share this information with relevant departments to create a personalized welcome and stay.Liaise with VIP parties, special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact upon arrival.Liaise with key departments (Housekeeping, Food & Beverage, Reservations and Sales) to ensure a smooth stay from arrival until departure.Ensure VIP rooms are ready, checked and all in order prior to arrival.Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.Conduct daily courteous calls to VIP rooms, so too with other guests.Thorough knowledge of emergency procedures and general crisis situation procedures.Review guest comments daily; Ensure that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas.Minimum of 1-2 years? experience in 5 star hotels.Excellent communication skills, both written and verbal required.Strong interpersonal and problem solving abilities.Popular Job Dubai, Dubai, United Arab Emirates Category RoomsGuest Relations Agent An exciting opportunity has arisen for a Guest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overallDubai, Dubai, United Arab Emirates Category RoomsPOSITION DESCRIPTION. Position: Guest Relations Officer (U. A. E Nationals). Department: Rooms Division / Front Office. Reports to: Guest Relations Supervisor and Guest Relations Manager. ________________________________________________________________________________________________________________....Popular Job Dubai, Dubai, United Arab Emirates Category RoomsCommunicates and liaises at all times with Assistant Guest Relations Manager. Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are...Dubai, Dubai, United Arab Emirates Category RoomsGuest Relations Agent Rixos Premium Dubai is looking for passionate and guest oriented Guest Relations Agent: Main Responsibilities: Respond to any questions, needs and desires of guests, and follow up...Dubai, Dubai, United Arab Emirates Category RoomsTo be an ambassador of the hotel, in and outside the work place. To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed. To provide...

Keyskills :