| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management |
| Functional Area | Not Mentioned |
Guest Relation ExecutiveJob Location : UAEKey responsibilities :•To be the guardian angel for High/Premium Network Insurance Patients in the assigned clinic - work on the clinic floor to guide, pacify, inform and educate patients on a daily basis.•Serve as a patient advocate and execute ideas that will make the patient journey simpler, faster and seamless.•Have a pro-active approach to patient experience - identify opportunities to delight patients by sensing their needs before they ask.•Support High Network Patients with a day prior appointment confirmation call with parking guidance & location link of the clinic and re-confirm the insurance network to obtain prior eligibility on the day of appointment•Queue prioritization for registration, nursing doctor consult, billing & diagnostic within minimum wait time and manage expectation during unexpected wait time•Pro-active follow up on Insurance approval to provide fast-track service•Prior communication/effective communication on pending approval with priority slots on laboratory & radiology appointments.•Guide/direct patient with warm handover to Clinic attached Aster Pharmacy for accelerated service•Proactive report follow-up with follow up call from physician/nurse for result review.•Provide necessary guidance & support on value added services
Keyskills :
Guest Service Hospitality Customer Service
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