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Guest Relation Associate

1.00 to 10.00 Years   Dubai, United Arab Emirates   09 Sep, 2023
Dubai Holding Entertainment
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryMedia Production
Functional AreaNot Mentioned

Job Description

Position: Guest Relations AssociateOverview:As a Guest Relations Associate, you will play a vital role in ensuring exceptional guest experiences and satisfaction. You will be responsible for providing courteous and efficient assistance to guests, addressing their needs and concerns promptly, and maintaining a positive image of the organization.Responsibilities:

  • Guest Interaction:Greet guests with a warm and friendly demeanor upon their arrival.
  • Assist guests in check-in and check-out procedures.
  • Provide information about hotel facilities, services, and local attractions.
  • Handle guest inquiries, requests, and complaints professionally and efficiently.
  • Problem Resolution:Listen to and address guest concerns or issues, aiming to resolve them to the guests satisfaction.
  • Collaborate with other departments to resolve complex guest problems.
  • Communication:Maintain open and clear communication with guests to ensure their needs are met.
  • Assist in coordinating special requests and arrangements for guests, such as room preferences or special occasions.
  • Administrative Tasks:Keep accurate records of guest interactions and incidents.
  • Process guest payments and maintain financial records as necessary.
  • Assist with reservations and booking procedures.
  • Quality Assurance:Ensure that all guest areas are clean, well-maintained, and presentable.
  • Monitor and report any maintenance or cleanliness issues.
  • Team Collaboration:Collaborate effectively with other team members to deliver a seamless guest experience.
  • Assist in training new staff members as needed.
  • Compliance:Adhere to hotel policies and procedures.
  • Stay updated on industry trends and best practices in guest relations.

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