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Graduate Technical Support Trainee - Fire Systems - UAE National

Fresher   Dubai, United Arab Emirates   18 Dec, 2020
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryGeneral Engineering Consultancy
Functional AreaNot Mentioned

Job Description

Where Do You Fit In?

  • We are currently seeking a motivated and hardworking individual to join our team as Graduate Technical Support Trainee to be based in Dubai, UAE. In this role, you will?provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
?What Will You Be Doing Every Single Day?
  • ??????????Facilitate issue identification and analysis
  • ??????????Investigate and resolve technical issues
  • ??????????Track requests resolution
  • ??????????Provide technical training
  • ??????????Build relationships with customers
  • ??????????Test products & software
  • ??????????Develop and share knowledge

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