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Front Office Sales Executive

5.00 to 7.00 Years   Dubai, United Arab Emirates   17 Mar, 2022
Black Tulip Flowers
4 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
Salary$500 - $1,000
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

We are looking for Front Office Sales executive. Should have experience in Inbound and Outbound Voice process.Age: Under 32 yearsJob Purpose:

  • Client Management ? To ensure excellent customer service standards, respond efficiently to customer inquiries and maintain high customer satisfaction by managing incoming calls and Outbound calls.
  • Customer Relationship ? To provide end to end support to customers (walk-in and phone calls), ensuring availability of committed products and on-time delivery.
  • Customer Retention ? Solve issues of customers related to orders, pick up, delivery and quality of requested products.
Primary duties and responsibilities:The ideal candidate is an energetic with good communication skills who can take incoming calls, answer inquiries about products, manage and escalate customer inquiries and build a quality relationship with our customers.Answer ?incoming calls or make outgoing calls and requests on Whatsapp chat? from customers with inquiries on products availability, order and delivery status.
  • Make necessary changes as requested by customers regarding the modification of ordered products.
  • Take advance booking for products and arrange for scheduled delivery.
  • Coordinate with customers and find the delivery time and location.
  • Arrange customer requested products from any of company?s branches or procure locally from other vendors.
  • Contact customers to respond to queries with alternate products choice in case of non-availability of requested products.
  • Contact customers about the delay in delivery of products.
  • Follow up customers for pick up of products from Head Office location.
  • Administer and prioritize customer orders and ensure delivery of all orders within the required timeframe.
  • Maintain accuracy of all data and verify the same for all customer services
  • Perform other duties as and when needed.

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